Network Video Recorders

Hard Drive Installation Guide

288 views 2nd August 2017 maxxone 2

Installing or replacing a hard drive in your MaxxOne video recorder may seem like a daunting task, particularly if you’ve not seen the inside of your MaxxOne video recorder before. By using the 5 easy-to-follow steps in this article, we can have your new hard drive working in just 5 to 10 minutes.

Please note that all recording units have a maximum hard drive capacity. Most MaxxOne products allow for 6TB per SATA connection and our 16-channel models are configured for more than one drive to be fitted. You should refer to your original documentation or contact our technical support team if you need to check compatibility, or have any queries on this.

To carry out the hard drive installation you will a Phillips screwdriver and the screw pack that came with your video recorder. If you haven’t already done so, please power down your MaxxOne video recorder and disconnect from the mains before we get started – this is very important!

 

Step 1: Opening the case

Using the screwdriver, remove the screws that are holding the lid in place. There will typically be 3 at the top of the rear panel and 1 on either side, but this may vary depending on the model. Once you have removed the screws, simply slide the lid towards the rear while lifting it slightly, so that any wires that get caught can be gently pushed back inside.

Step 2: Connecting the cables

You should see at least 2 cables attached to the motherboard that are not currently connected to anything else. If you can’t see these cables don’t worry, with certain models the cables are part of your accessory pack (you will need to connect them to the relevant ports on the motherboard before continuing). You will need to connect both a SATA and power cable to the hard drive for it to operate.

  • The SATA cable will usually be flat, red or blue in colour and will have a black L-shaped connector on the end
  • The power cable will usually be a combination of yellow, red and black wires with a semi-transparent connector on the end, that looks like 4 circles attached to one another

Step 3: Securing the hard drive to the chassis

For 4 and 8-channel models

Try to line up the 4 holes in the bottom of your hard drive to 4 raised mounting points on the chassis. While holding the hard drive firmly in place with one hand, turn the video recorder upside-down. If there holes are lined up correctly, you should take the screws and secure them into place using the Phillips screwdriver. Starting with 2 screws diagonally opposite each other will usually make this part a little easier.

For 16-channel models

Locate the brackets that are current running along the bottom of the chassis, these will be in pairs and of similar length to the hard drive. Remove a pair of these brackets using the Phillips screwdriver, paying attention to their orientation. Secure the brackets to the side of your hard drive using the screws that came in the accessory pack. Once secured, reinstall the brackets using the screws you removed earlier.

Step 4: Sealing the case

Gently slide the lid back into place, from the rear to the front, ensuring any wires that get caught are gently freed up and placed back inside. Once in place, take the screws that were removed in step 1 and reinstall along the sides and rear panel.

Step 5: Preparing the hard drive for use

Reconnect your power supply and turn the video recorder on. Load up the the main menu and select “Device”, you will then need to bring up the “HDD” sub-menu. You should now see an unformatted hard drive in the list of available drives, select it and then click the “FORMAT” button in the bottom-right corner.

Once the progress window has reached 100% your hard drive is ready for use, congratulations!

 

We hope you found this guide easy-to-follow and that your new hard drive is correctly installed and configured, otherwise please see the troubleshooting section below. Please check out our other articles for interesting tips and tricks to get the most out of your MaxxOne video recorder.

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Troubleshooting

“There is no way for the cables supplied to connect to my hard drive”

MaxxOne video recorders will work with any standard 3.5” hard drive. While other hard drive variations may work in theory, these are not supported by MaxxOne and entirely at your own risk. Please contact our technical support team or your local distributor for further assistance.

“I followed the first 4 steps but the hard drive is not displayed in the HDD menu”

Please revisit steps 1 to 4, after disconnecting the power supply, ensuring the cables are securely connected at both ends during step 2. Provided you are using the correct power supply for your MaxxOne video recorder, the hard drive will always display in the HDD menu unless it is defective.

“I followed all 5 steps but the hard drive will not format”

If the progress bar appears during step 5, but refuses to format, it would appear that the hard drive is defective. If you are using an older hard drive with jumpers (slave, master, etc.) please ensure these are configured correctly prior to sealing the case.

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