MaxxOne Support

Get help with your MaxxOne products

FREQUENTLY ASKED QUESTIONS

I cannot connect my MaxxOne DVR to mobile app, how can I fix it?

The majority of the time this is down to network configuration, rather than an issue with the DVR or anything you may have done during the installation. When it comes to the mobile app, always check that your mobile device is running the latest firmware and you’ve downloaded the newest version from either the Apple or Play store, before making changes to your CCTV setup.

Provided everything is connected properly, please see our port forwarding article which will guide you through getting the app working. If you’re already familiar with the process, the ports you need to forward for the DVR are 80, 554 and 9000.

I have lost or cannot use my software CD. Where can I download the contents?

For Hawk D7500, D8300, D8400 series digital video recorders.

If you are missing your software CD or do not have access to a CD drive, you can download the software below.

Download the MaxxOne CCTV Viewer and software for Windows

Download the MaxxOne CCTV Viewer and software for Mac

How do I switch video format between AHD/TVI/CVI/CVBS modes on my All in One camera?

Press “left” key after 5 seconds then release : CVBS
Press “right” key after 5 seconds then release : TVI
Press “up” key after 5 seconds then release : AHD
Press “down” key after 5 seconds then release : CVI

I have changed the password but forget the new password, how can I access the system?

If you forget system password, please consult with our technical personnel. We strongly suggest that the user set a password that is easy to remember and relatively safe. If you have safety requirement, please do not set a very simple password, such as 000000.

How do I backup footage?

You will need a storage device plugged into one of the USB ports, either a USB pen-drive or an external hard drive.

Visit the events section in the record search screen. Select the pieces of footage you want to backup by ticking the relevant boxes on the left-hand side and click “backup”. You’ll then be asked to select a backup type, which will decide what file format the video comes out as – the choice is either H264 or AVI.

Why does my MaxxOne DVR/NVR keep beeping?

Fortunately, it’s probably quite the opposite. All MaxxOne video recorders are set to perform an array of audible alarms, that are fully configurable and can be disabled at any time. The main event-based alarms are for signal loss (unplugged cameras), disk full and disk error.

  • When the disk is full it will overwrite the oldest footage provided overwriting has been set to auto. As this is going to be a recurring event it is perfectly normal to disable this alarm.
  • The signal loss alarm is very much down to the preference of the end user but generally speaking, it would be wise to leave this active, unless you have an intermittently faulty camera that keeps setting it off.
  • A disk error alarm will usually only sound if the hard drive is faulty, in which case you should look at getting the hard drive replaced as soon as possible. If you are using a non-genuine power supply, it could be that it is not sufficiently rated to power both the DVR and hard drive – in which case we recommend upgrading to a suitable power supply.

Where can I find warranty details for my product?

Visit our replacement and warranty page.

STILL CAN’T FIND AN ANSWER?

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