Occasionally, your MaxxOne video recorder may need additional permissions within your network to enable it to communicate with our MaxxOne CCTV Viewer app. This process is known as “port forwarding” and is commonly used to allow a networked device to be accessed by computers or mobile devices over the internet.
To better understand how a port functions, think of a port as a door leading to a virtual pathway, the internet. Most routers are configured to keep these doors shut to stop things going out or coming in from the pathway without permission. Port forwarding tells your router to allow certain devices to send things, like data packets, through specific doors and out onto the pathway.
Before we get started, you will need the following:
- Your router’s login details, usually located on the underside of your router
- Your MaxxOne video recorder to be connected to the network
- Your MaxxOne video recorder’s IP address, as displayed in the network menu
- A computer / device with internet access on the same network as the video recorder
Step 1: Logging into your router
Using your computer, open up an internet browser window and enter your router’s default IP address, which should look similar to “192.168.0.1” – this can usually be found on your router, within your router’s original documentation or on the port forward website we mentioned earlier.
You will be prompted to enter the login information you located before we started and, once inputted correctly, your router’s landing page.
Step 2: Navigating to the port forward menu
You will now need to locate the port forwarding menu, which will usually be in the security or advanced settings area. If you are struggling to find this, please refer to your router’s instruction manual or contact your internet service provider for further assistance. Ensure you do not change any other settings while navigating to the required menu, as this may cause unexpected effects on your network which could prevent typical operation.
The next section will vary depending on the model of router and your internet service provider, we will be exploring the most common functions you are likely to encounter
Step 3: Creating the port forwarding rules
There are 3 rules that you will need to create here, start by selecting “create new rule” or your router’s equivalent function. You will usually be prompted to name the rules, if you’re stuck for ideas go for something easy to remember such as “MaxxOne1”, and name the other rules “MaxxOne2” and “MaxxOne3” when you get to those.
At this stage, you will either be asked to select a device or enter the IP address of your device.
- If asked to select a device, choose the item that matches the IP address of your MaxxOne video recorder
- If asked to enter an IP address, type in the IP address of your MaxxOne video recorder
There should now be 4 fields asking you to enter port numbers but you need to enter the same number in all 4 fields. This tells your network to allow inward and outward communication for your MaxxOne video recorder on that specific port.
- For rule 1, use port “80”
- For rule 2, use port “554”
- For rule 3, use port “9000”
Some routers may require a port range, instead of an individual port
This means you will need to enter “80-80” rather than just “80”, for example
The final thing you need to specify on each rule will be the protocol(s). You will need to select the option that allows for both TCP and UDP, which will usually be listed as either “TCP/UDP” or “both”. Once you are satisfied that all the required fields have been filled out, click “save” or your router’s equivalent function.
Repeat this process until you have 3 unique rules for the ports we listed step 3. Once you have made all the required rules, ensure that your router does not need you to enable the rules (some have a on/off buttons next to the rules list in the port forward overview) and logout of your router’s configuration page before closing the browser window.
Congratulations, you have successfully carried out the port forwarding process for your MaxxOne video recorder!
We hope you found this guide easy-to-follow and that both your MaxxOne application and recording unit are communicating as intended, otherwise please see the troubleshooting step below. Please check out our other articles for interesting tips and tricks to get the most out of your MaxxOne video recorder.
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If you have carried this operation to resolve a connectivity issue, we recommend performing the following steps for best results:
- Set your mobile device to a cellular internet connection, such as 3G or 4G
- Open the MaxxOne application
- Go to the device list and remove your MaxxOne video recorder, swipe left and delete
- Shut down the MaxxOne application
- Delete the cache and temporary files on your mobile device, in the settings menu
- Open the MaxxOne application
- Go to the device list and manually add your MaxxOne video recorder
This ensures that any incorrect configurations have been completely removed from your mobile device and that all relevant settings will have successfully refreshed.
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“I have followed this guide previously but the application stopped working some time later”
Provided everything is still connected correctly, the most like cause is that your MaxxOne video recorder was allocated a different IP address by router. This can happen when either the router has been rebooted or your MaxxOne video recorder has been disconnected from the network. Please check the network menu and the port forward rules to ensure the IP address matches, and if not adjust the rules as required if not.
To prevent this happening in the future you can set up a static IP address for your MaxxOne video recorder, which we will cover in a later article. Please see www.portforward.com for further information on the use of static IP addresses.